Shipping Policy

At Fold and Hide, we are committed to delivering your orders safely and on time. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing Time

  • Orders are processed within 1–3 business days after confirmation

  • Orders placed on Sundays or public holidays will be processed on the next working day

  • You will receive an order confirmation email once your order is placed

2. Shipping Locations

  • We currently ship across India

  • International shipping may be introduced in the future

3. Delivery Time

Estimated delivery timelines:

  • Metro cities: 3–5 business days

  • Non-metro / remote areas: 5–9 business days

Delivery timelines may vary depending on:

  • Customer location

  • Courier partner

  • Weather conditions or unforeseen logistics delays

4. Shipping Charges

  • Shipping charges (if any) will be clearly displayed at checkout

  • Free shipping offers, if applicable, will be mentioned on the website

  • Shipping charges are non-refundable, except in cases of incorrect or damaged deliveries

5. Order Tracking

  • Once your order is shipped, tracking details will be shared via email or SMS

  • Customers can track their shipment using the provided tracking link

6. Delays & Exceptions

While we strive to deliver orders on time, delays may occur due to:

  • Natural calamities

  • Courier service disruptions

  • Regulatory restrictions

  • Incorrect or incomplete delivery address

Fold and Hide is not liable for delays caused by circumstances beyond our control.

7. Incorrect Address or Failed Delivery

  • Customers are responsible for providing accurate shipping information

  • If an order is returned due to incorrect address or failed delivery attempts, re-shipping charges may apply

8. Damaged or Missing Packages

If you receive:

  • A damaged package

  • An incorrect product

  • A missing item

Please contact us within 48 hours of delivery with photos/videos for quick resolution.

📧 Email: support@foldandhide.com

9. Contact Information

For shipping-related queries, please contact:

Fold and Hide
🌐 Website: www.foldandhide.com
📧 Email: support@foldandhide.com