FAQ

❓ Frequently Asked Questions (FAQ)

Fold and Hide

1. What is Fold and Hide?

Fold and Hide is an online lifestyle store offering a curated range of home & kitchen essentials, home & garden products, bags, wallets, belts, and everyday utility items.

2. Where is Fold and Hide based?

Fold and Hide operates from India and currently serves customers across India through its online platform.

3. Do I need to create an account to place an order?

No, you can place an order as a guest. However, creating an account helps you track orders and manage your details easily.

4. What payment methods do you accept?

We accept secure payments via Razorpay, including:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Other supported digital payment options

5. Is it safe to make payments on your website?

Yes. All payments are processed securely through Razorpay. We do not store your card or banking details.

6. How long does it take to process an order?

Orders are usually processed within 1–3 business days after confirmation.

7. How long will delivery take?

Estimated delivery timelines:

  • Metro cities: 3–5 business days

  • Non-metro / remote areas: 5–9 business days

Delivery times may vary due to logistics or external factors.

8. Do you offer free shipping?

Free shipping offers, if applicable, will be clearly mentioned on the product page or during checkout.

9. How can I track my order?

Once your order is shipped, tracking details will be shared via email or SMS.

10. Can I cancel my order after placing it?

Yes, orders can be cancelled before they are shipped. Once shipped, cancellation is not possible.

11. What if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos/videos for quick resolution.

12. Do you accept returns?

Yes, returns are accepted only for damaged, defective, or incorrect products, as per our Refund & Cancellation Policy.

13. How long does it take to get a refund?

Once approved, refunds are processed within 5–7 business days to the original payment method.

14. Are shipping charges refundable?

Shipping charges are non-refundable, except in cases where the error is from our side.

15. What items are not eligible for return?

Used products, items without original packaging, or products damaged due to misuse are not eligible for return.

16. Can I exchange a product?

Yes, exchanges are subject to product availability. If the replacement is unavailable, a refund will be issued.

17. Do you offer Cash on Delivery (COD)?

COD availability depends on location and order value. If available, it will be shown at checkout.

18. Will the product look exactly like the images?

Product images are for reference. Minor variations in color or design may occur due to lighting or manufacturing differences.

19. How can I contact customer support?

You can reach us at:

Support hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

20. Do you plan to add more products in the future?

Yes! We regularly expand our product range based on customer demand, trends, and feedback.